frequently asked questions

  1. How can I place an order?

To place an order, follow these steps:

  • Browse our website and select the products you wish to purchase.
  • Add the items to your shopping cart.
  • Proceed to checkout, where you can review and confirm your order.
  • Provide your shipping and payment information.
  • Complete the purchase. You’ll receive an order confirmation via email.
  1. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express).
  • PayPal
  • Apple Pay.
  • Google Pay.
  1. How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.

  1. What is your shipping policy?

Our shipping policies may vary based on your location and the product you’ve ordered.

  1. What is your return and exchange policy?

We offer a 30 days return and exchange policy. If you’re not satisfied with your purchase, please refer to our Return & Exchange Policy for instructions on how to initiate a return or exchange.

  1. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location. During checkout, you can check if we ship to your country.

  1. How can I contact customer support?

You can reach our customer support team via, or by filling out the contact form on our Contact Us. We’re here to assist you with any questions or concerns.

  1. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. They make great gifts for family and friends.

  1. Can I change or cancel my order after it’s been placed?

We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.

  1. Is my personal information secure with you?

Yes, we take the security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

  1. How can I stay updated on your promotions and new products?

You can subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. 

  1. Do you have a physical store location?

Currently, we operate exclusively as an online store. You can shop with us 24/7 from the comfort of your home.

  1. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a return or exchange and resolve the issue promptly.

  1. Can I change my shipping address after placing an order?

Please contact our customer support team as soon as possible if you need to change your shipping address. We’ll assist you in updating the information, but changes may be subject to an order processing status.

  1. How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter, click the “unsubscribe” link at the bottom of any newsletter email you receive from us.